We have a “Call Avoidance Team” offering remote support for network-related issues, scan to email, folder, etc., without waiting for tech support resulting in downtime decreased; uptime increased.
Dedicated Technicians per territory for better relationship with customers.
In-house support Team with additional off-site support for local, immediate service, boosting up-time efficiency.
Subject Matter Experts (SMEs) for specific areas such as Government Entities, Education, Financial Institutions, and Industrial with senior reps for experienced information.
On-call weekend support for businesses that are 24/7-365 days per year.
Multiple Buying Program options to compare with State Contract/Bid Contracts.
Complete United States Coverage for one vendor helping all your businesses with one contract. We control the out-source support and installation processes.
Business Technology Reviews for continued visibility of contracts, agreements, and future preparation for cost efficiency and asset control.
My Printer Manager-portal access available to contract for multiple-location companies who need IT support for logging issues, toner needs, tracking of supplies, and reports for business cost control. Review of efficiencies and costs for managing real-time.